FAQ

Good to know

Questions & answers

Everything you need to know about our toys, shipping, and returns. Still curious? We're just a message away!

Our toys

Each product page notes recommended ages and any small-parts or choking-hazard warnings. If you're shopping for a specific age and want a recommendation, email us — we love helping you pick the perfect toy.

Absolutely. Every toy on our shelves is hand-picked for play value, quality, and safety. Please always follow the age guidance and any warnings on the packaging, and supervise young children at play.

Reach out after ordering and we'll do our best to help with gift notes and wrapping where available. We know a lot of our toys are headed straight to a birthday party!

Shipping

U.S. shipping is a flat $5.95, and free on orders over $75. The total you see at checkout is the total you pay. See our Shipping Policy for details.

Orders are processed within 1–2 business days, then delivered in about 3–7 business days — so most orders arrive within 4–9 business days. You'll get a tracking link by email as soon as your order ships.

At this time we ship within the United States only. If you're outside the U.S. and would like to order, email us and we'll let you know what's possible.

Returns & orders

You have 30 days from delivery to return any unused toy in its original packaging, with seals and included pieces intact. For safety reasons, some opened items may not be eligible unless they arrived damaged. Full details are in our Refund Policy.

We're sorry! Email support@zaydastoyemporium.com within 30 days with your order number and a photo, and we'll send a replacement or a full refund — including any shipping you paid.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

Still have questions?

Our team is happy to help you find the perfect toy.

Contact us